Privacy notice

Information used by the shop

We use information you provide during an order or support request, such as contact details, order information and the messages you send us. The site may also receive technical information including IP address, device and browser details, referring page, session identifiers and events such as viewing a plan, opening the cart or continuing to payment.

Why this information is used

We use this information to operate the cart and checkout, attribute orders to the correct site, deliver the eSIM, answer support requests, prevent fraud, diagnose faults and understand where customers leave the purchase journey. We also use aggregated information to improve plan discovery and site performance.

Payment and service providers

Checkout, payment, hosting, analytics, email and eSIM fulfilment may be provided by specialist companies that process the information needed for their part of the service. Card details are entered into the secure payment experience and are not requested through ordinary support messages.

Your choices and data retention

Cookies or similar storage may keep the cart, language, currency and session working. You can restrict these through the browser, although parts of checkout may then stop working.

Information is kept only as long as reasonably needed for orders, support, security, accounting and legal obligations. Contact us through the site's support channel to ask about access, correction or deletion where the applicable law provides those rights.